Published: July 14, 2014 – Writer: Jason Falls
What do you do when a customer calls with an odd complaint about your website? They can’t find the “Buy” button or get to a certain page they’re looking for? When visual assistance is what they need and exposure to exactly what they’re seeing is the quickest way to a solution we are often left with cumbersome options?
You could ask the customer to log on to a screen sharing application like Join.me. You could have them take a screen shot and email it. You could ask them to figure out how to download an app then give you remote access.
But if they can’t find the button, are they really going to be able to do any of that? And giving remote access opens up a Pandora’s box of liability and security issues.