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InnoVox: No More “Flying Blind” In The Call Center – Thanks to St. Louis Startup.


Published: August 9, 2014 – Writer: James Bafaro

Is there anyone among us who has not suffered at least a few moments in Call Center Purgatory?

Probably not.

Who among us has not had a bad experience trying to straighten out a billing error, fill out a complex form or complete a transaction via interaction with an organization’s customer Call Center?

Whereas many of us – both customers and, in fairness, service providers themselves – view the state of today’s Call Center as a source of frustration, the founders of a St. Louis startup company view Call Centers as the source of a business opportunity, and a way to make the customer experience a whole lot better.


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